Frequently Asked Questions

Touring is by appointment only, 7 days a week from 9:00am-5:00pm PST

Our buildings do not have in-house leasing offices, which means we do not offer self-guided tours or walk ins if you happen to be in the neighborhood or stop by. 

Please schedule a time with your Leasing Consultant or on the individual listing pages found on our vacancy pages. 

No, we only offer 12-month leases.

However, there are some individual properties that have month-to-month availability, and at certain times of the year we allow 10-month leases.

Please contact your Leasing Consultant for more information.

We do not pre-lease for more than 30 days out, or offer waitlists. All rentals are on a first-come-first-serve basis.

Once you submit an application and it has been approved, you have 48 hrs to pay the holding deposit or your application will be temporarily cancelled for up to 60 days until you pay your holding deposit. 

During this time, the unit may be rented by someone else.

Once the holding deposit is paid in full you have 30 days to move-into your new home.

Please plan on submitting your application no eariler than 30 days from your intended move-in date.

All apartment rentals are on a first-come-first-serve basis. 

It is never too late to apply for an apartment if it is still available, however it may be too early... See section above.

We do not offer waitlists. All rentals are on a first-come-first-serve basis. Please apply up to 30 days from your intended move-in date and check our website regularly for availability.

Each building is individually priced based on usage and number of occupants. 

• Water/Sewage/Garbage is paid online with your rent.
• Electric is paid separately to Seattle City Light.
• Gas (select buildings) is paid separately to Puget Sound Energy.

Please refer to your Utility Addendum included in your lease for details about the allocation method in detail. 

There are 3 major providers in the Seattle area that service our buildings. To verify if your unit can connect to these service providers, please vist thier websites and enter your address and unit number. 

• Xfinity/Comcast
• Wave Broadband
• Centurylink

You may move in on any day of the month - we will prorate your first month rent if you do not start on the 1st.

Please submit your application no earilier than 30 days from your intended move-in date. 

Our Leasing Agents are availalbe for scheduling move-in dates with new residents once your application has been approved.

Northwest Apartments offers both open lot and garage parking at a number of locations. 

Residents take priority when leasing parking spots, however we do also rent to non-residents who live or work nearby.

If you forget to sign your parking addendum, your space could be rented to someone else. 

How Do I Get a Parking Spot?

Please visit our Public Parking page to view available locations, and contact your building manager to add on parking. 

Any Northwest Apartments resident may park at any of our properties (separate from where you live) if you can't find a spot you like or your building does not offer parking. 

Non-Resident Parking?

Please visit our Public Parking page to view available locations, and submit an application via individual listing pages or with your leasing agent.

What are the Terms?

All parking stalls are on a month-to-month basis. Parking deposits are equal to 1 month parking rent and must be paid in full, along with your first month's amortized rent prior to using your spot. If you are parked in a spot that is NOT assigned to you, or that you have not paid for, you will be subject to towing at your own expense. 

When Can I START Parking?

You may start parking on any day of the month once your parking addendum has been signed and all deposits are paid. We will amortize your first month's rent to reflect the number of days left in that month that you will be parking. 

How Do I END My Parking?

Just like our apartments, we require 20 days notice to vacate any parking spot or lease. For example: if you would like June 30th to be your last day parking with us, please submit a formal notice by June 10. You may submit a formal notice on your AppFolio Resident Portal under "Contact Us" or with an email to your building manager. 

In the event of a life-threatening or hazardous emergency, please call 9-1-1 or the Seattle Fire Department.

For all other questions, concerns, lock outs, or anything requiring the assistance of our building managers, operating hours are as follows:

Monday-Friday 9:00am-5:00pm PST

*Please be advised, if you are contacting your building manager during off-hours for an emergency, we will do our best to respond in a timely manor and assist you. 

2-1-1 is a free confidential community service and your one-stop connection to the local services you need, from rent & utility assistance, food, housing, health, child care, after-school programs, elder care, crisis intervention and much more. 2-1-1 is always ready to assist you in finding the help you need, call anytime. 

Dial the three-digit number 2-1-1 on your phone, or visit https://search.wa211.org/

Quiet Hours are from 10:00 pm - 8:00 am 

If your neighbors are being unreasonably noisy, please email or call your Property Manager, and provide details of the specific noise, unit it's coming from, time of occurrence, frequency, and other helpful notes. 

If your neighbors are being excessively noisy during quiet hours, please call 911 for an immediate response. You can find more information about how SPD handles noise complaints online 

https://www.seattle.gov/police/need-help/noise-complaints

To add or remove a person to your lease agreement, additional fees may apply, see lease for details and contact your Property Manager. Below are qualifications we look for in this process. 

Remove A Lease Holder:

• You and/or remaining Residents must have a household gross income equal to at least 2.5 times the rent. 
• Proof of current income must be provided to the Property Manager. 
• If remaining Resident(s) do not meet the household income criteria, the request to remove a lease holder is denied. 

Add A Lease Holder:

• Provide new lease holders contact information to your Property Manager. 
• Property Manager will email the rental application to apply directly to your unit. 
• New lease holder must be approved under our Rental Criteria. 

Each resident on the lease agreement must provide a written notice of Early Termination via the online Resident Portal.

A Buy-Out Fee equal to 3-month's rent must be paid no later than 1 day after written notice is provided, or the Early Termination is considered void.

• Should the unit get re-rented within three months following the termination date, a prorated amount of the termination fee is refundable from the beginning of the new tenant's occupancy to the end of three month period.

• If the unit is not re-rented within three months following the termination date, the termination fee is not refundable.

Residents must also repay the total dollar amount of any concessions received upon signing the Rental Agreement and any other monetary obligations due. 

Please reference the paragraph on your lease titled "Early Termination Of Lease" or contact your Property Manager for full details.

If you are locked out or misplaced your keys during Operating Hours (Mon-Fri 9:00am-5:00pm), please call your building manager to assist you.

If you are locked out or misplaced your keys After Hours, please contact a locksmith to allow entry at your own expense.

Residents must be present to pay the locksmith and verify identity. 

If the lock was changed - 

Residents must immediately provide an access key to the Property Manager.

If a key is not provided - 

The Resident is subject to a replacement cost of $100.00 or actual cost if higher.

Only physical occupants listed on the lease may recieve a set of keys. Cosigners may not recieve a set of keys.

1 unit key and 1 building key is provided per person.

If you break your keys in the deadbolt, we will replace it at no additional cost. Please submit a maintenance request and refer to the section above regarding lockouts. 

Northwest Apartments does not offer package receiving at our buildings. We kindly ask Residents to refrain from shipping packages to our buildings, as we cannot guarantee the delivery & security of packages in unattended mail areas. 

As a safer alternative, there are many nearby secure package receiving lockers or stores such as Amazon Lockers, UPS Stores, FedEx Stores, etc. Or schedule your packages to arrive when you are home to accept them. 

If you decide to ship packages to our buildings, this is at your own accord. If your package is missing, stolen or damaged, please contact the Seattle Police Dept, as Northwest Apartments is not responsible for personal property theft incidents. 

https://www.seattle.gov/police/need-help/package-theft

Water, Sewer, Garabage is Paid via The Resident Portal. Each building has a third party billing company that allocates the utility bills for water, sewer and garabage (building gas at select buildings). These utility charges appear online via the Resident Portal after 6-8 weeks, and paid online with rent each month. Residents are automatically enrolled upon move -in and move-out. 

Electricity is Paid to Seattle City Light:  Management will setup new residents via Seattle City Light. Residents receive their first bill in the mail, and can setup an online account to pay Seattle City Light online. Please note, the first bill can take 6-8 weeks to receive. If you have not received your bill by then, please contact Seattle City Light. Upon move out, Residents will need to submit a Stop Service request via Seattle City Light. 

In-Unit Gas (select units) is Paid to Puget Sound Energy: Management will setup new residents via Puget Sound Energy. Residents receive their first bill in the mail, and can setup an online account to pay Puget Sound Energy online. Please note, the first bill can take 6-8 weeks to receive. If you have not received your bill by then, please contact Puget Sound Energy. Upon move out, Residents will need to submit a Stop Service request via Puget Sound Energy. 

Please refer to your Utility Addendum included in your lease for details about the allocation method in detail. 

Each building is individually priced based on usage and number of occupants. Northwest Apartments is not responsible for setting your monthly utility prices, the City and various service providers charge based on a number of things. 

Please refer to section above for more information. 

Each building is individually priced based on usage and number of occupants. Northwest Apartments is not responsible for setting your monthly utility prices. The City and various service providers charge based on a number of things.

If you would like to contribute to lower utility costs you can follow these few simple steps! Please encourage your neighbors to do the same.

• Reporting leaks on faucets and showers (even small ones) and consistently running toilets by sumitting a work order. 
• Utilizing your dishwasher (if you have one) - for every 11 minutes turned on, 24 gallons of water run through a faucet. Dishwashers use significantly less water and thus cost less on water bills.
• Breaking down recycling and large boxes.
• Put garbage and recycling in their respective bins so that the lids still close properly. 
• Not having ‘cross contamination’ within bins - Waste management charges buildings who cross contaminate, like if food waste is in the garbage.

**Unauthorized occupants cause everyone else to pay more who appropriately reports occupancy in the unit. This is also a violation of your lease.**

There are 3 major providers in the Seattle area that service our buildings. To verify if your unit can connect to these service providers, please vist thier websites and enter your address and unit number. 

• Xfinity/Comcast
• Wave Broadband
• Centurylink

We appreciate your commitment to Northwest Apartments! To move to another community, your lease must be fulfilled to the end of it's term. 

You may browse our website, or email leasing@northwestapartments.com to schedule a in-person showing or virtual showing to begin your home search. 

When you have decided to apply, here are the steps you need to take: 

1. Apply online for the new apartment, pay a holding fee and application fee. A new security deposit will be due at move-in. 
2. Submit your 20 Day Notice To Vacate via the Resident Portal.
3. Your security deposit for your current apartment will be used towards your move out charges, such as final utility bills, cleaning, etc. Your security deposit statement will be mailed out within 21 days after you move out. 

Northwest Apartments offers both open lot and garage parking at a number of locations. 

Residents take priority when leasing parking spots, however we do also rent to non-residents who live or work nearby.

If you forget to sign your parking addendum, your space could be rented to someone else. 

How Do I Get a Parking Spot?

Please visit our Public Parking page to view available locations, and contact your building manager to add on parking. 

Any Northwest Apartments resident may park at any of our properties (separate from where you live) if you can't find a spot you like or your building does not offer parking. 

Non-Resident Parking?

Please visit our Public Parking page to view available locations, and submit an application via individual listing pages or with your leasing agent.

What are the Terms?

All parking stalls are on a month-to-month basis. Parking deposits are equal to 1 month parking rent and must be paid in full, along with your first month's amortized rent prior to using your spot. If you are parked in a spot that is NOT assigned to you, or that you have not paid for, you will be subject to towing at your own expense. 

When Can I START Parking?

You may start parking on any day of the month once your parking addendum has been signed and all deposits are paid. We will amortize your first month's rent to reflect the number of days left in that month that you will be parking. 

How Do I END My Parking?

Just like our apartments, we require 20 days notice to vacate any parking spot or additional lease. For example: if you would like to July to be your last day parking with us, please submit a formal notice by June 10. You may submit a formal notice on your AppFolio Resident Portal or with an email to your building manager. 

Maintenance Operating Hours:

Monday-Friday 8:30am-4:30pm PST

Having a maintenance team at your apartment complex is a wonderful perk, and something to be appreciative of. But how do you contact maintenance when there’s a problem? 

Submit an online service request via your Appfolio Resident Portal. You may also call your building phone number and transfer to the Maintenance Office to speak with someone or leave a voicemail.

A maintenance emergency is something that, if not repaired immediately, could cause injury, threaten your health, or cause serious property damage. In the event of a maintenance emergency, first, notify maintenance by submitting a service request via the Resident Portal, and then call your building's phone number to notify management. 

• Water Leak
• No Heat When It's Below 50 Degrees 
• Power Outage
• Gas leak
• Sewer Back Up
• No Hot or Cold Water
• Broken Lock On Unit Door
• Fire (call 911, then Building Phone Number)

*For all NON-emergency work orders submitted via the Resident Portal, please be advised that our operating hours are Monday-Friday 8:30am-4:30pm PST. 

There are 2 types of water leaks: those that can wait, and those that can't. 

If the leak can be contained in a bucket until a maintenance person is available, it probably isn't considered an emergency. Small leaks underneath a kitchen sink, for example, can likely wait. A gushing broken pipe, on the other hand, is most definitely worth a call to management ASAP!

There is usually a shut-off valve found underneath a sink or below the tank of a toilet. You can shut off the flow of water by turning the valve. Please submit a maintenance request (photos attached are helpful) and call your building phone number immediately. 

If you have a minor drip under your sink that can be contained with a bucket, you'll need maintenance to take a look, but it isn't considered an emergency. Please submit a mainteannce request. 

When the heat goes out in the winter, severe shivering can be serious business. If it's below 50 degrees outside and your apartment heat is not working, bundle up and please call your building's phone number for immediate response and submit an emergency maintenance request.  

Any major electrical failure, be it inside your apartment or in lighted outdoor areas, is considered an emergency. 

However, before you contact maintenance, be sure to check if it’s the entire building or just your apartment. If it’s only your unit, try flipping the circuit breakers, reset the GFI breakers on your outlets, and check the fuses before submitting a maintenance request. 

If the power goes out building-wide, it could be an issue with Seattle City Light. Maintenance can’t help in this instance, so check the Seattle City Light Outage Service Map and call 206-684-7400 to report an outage or check the status. In most instances, major power outages are resolved within a few hours or less. 

Be Prepared for the Next Power Outage: https://powerlines.seattle.gov/outage/

Turn off gas supply line or appliance. 

Leave the area immediately and call Puget Sound Energy at 1-888-225-5773 to report the gas leak and call your building phone number. 

Learn more about gas safety at www.pse.com

We respect your privacy and will provide notice to enter and/or receive consent to enter on most occaisons, however in the event of a maintenance emergency, we will enter your unit without consent and/or notice, per RCW 59.18.150.

If there’s a dent in your door, scratch on your wall, or stains on the carpet, don’t expect maintenance to repair it. Unless it’s impacting the livability of the apartment, you should be fine living with this alteration. 

Burnt Out Lightbulb? You may not have a spare bulb to put into your ceiling fan or fixture, but if you do, feel free to change the lightbulb! This is a quick fix and one that you won’t need maintenance to help you with. 

However, if you are dealing with a lightbulb in an enclosed lighting fixture, like one in the kitchen or by the front door, then you may need to put in a maintenance request to have a professional deal with removing the casing, changing the bulb, and securing the casing back. 

Clogged sink or tub? This likely is from your own doing, and it’s an easy fix that you won’t need any help with. Unless the sink or tub was clogged when you first moved in from a previous tenant, then you can definitely fix this on your own with some Drano or a drain snake. 

Got bugs? If there are some dead bugs lying around your apartment (probably killed from pest control) or webbing from some sneaky spiders, don’t call maintenance to pick up the bugs or remove the webbing from the interior of your unit. This may go without saying, but there are definitely some messes that you can clean on your own that are not the responsibility of apartment management. 

If you’re unhappy with the scratched tile in your kitchen, or the ugly, fading wall color in your living room, you won’t be able to put in a maintenance request to fix those things. 

Cosmetic changes aren’t exactly reason enough for contacting apartment management. If the apartment is perfectly livable without those things, then apartment management is not required to immediately fix them. 

We do not use lead based paint at any property, as it has been banned in the United States since 1978. All of our units are regularly re-painted and cleaned after each tenant.