MOVING OUT? 

Please review this page for frequently asked questions.

We appreciate the time you have spent with us and wish you the best of luck in your new home. Now that you are moving out, your apartment rental agreement requires that you leave your unit in a clean and undamaged, close to the condition you moved into. We have every intent of returning most of your security deposit as long as you have fulfilled your agreement with us. We're sad to see you go, but we are here to help! 

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RESTORATION OF APARTMENT AND RESIDENT LIABILITY

Resident shall professionally clean and restore the Apartment to its condition at the commencement of this tenancy as evidenced by the Move-In/Move Out Inspection Report, less normal wear and tear.  Wear and tear is the damage that occurs during normal use or something that happens due to aging. If the Apartment is not returned to its prior condition at commencement, the Owner will complete the necessary repairs. Cleaning and restoring the apartment includes, but not limited to: 

Apartment Cleaning– Professional cleaning is required. See attached Move Out Cleaning Instructions. 

Carpeting Cleaning– Professional cleaning is required.  If the carpet is soiled, stained either by smoke, pet or food, wine, dirt, or other, it is considered Resident-caused damage and not wear and tear from normal usage. 

Drapes/Blinds Cleaning – Professional cleaning is required. 

Paint – Excessive scuff marks, or other marks such as drawings or scribbles, are considered Resident-caused damage.  Additional charges will be assessed for remediation due to smoking, food and/or pet odors in the Apartment, in addition to a full unit paint charge.

Wall Repairs-  Professional repairs required. Holes in the walls, such as, from hanging pictures, shelving, etc. are considered Resident-caused damage. Residents should not spackle or repair walls. When Residents try to repair and/or spackle the walls, it must be redone by professionals which results in higher repair costs. 

Stove Drip Pans (if applicable)- Must be replaced with new ones, or the cost will be deducted from your security deposit. 

Batteries- Smoke and Carbon Monoxide detectors must have working batteries, or the cost will be deducted from your security deposit.

Light Bulbs- Must be in working condition, or the cost will be deducted from your security deposit. 

RESIDENT INVOICE SUBMISSION

If you have made arrangements to hire professional cleaners, your invoices must be submitted no later than your move out date confirmed on your written notice to vacate.  If we do not have copies of the invoices before you move out, we will arrange professional vendors to clean, and the charges will be deducted from your security deposit. 

Please note, a valid cleaning invoice must include the name/logo of the business, business address, date of services at your unit address, itemized list and cost of services. Money transfer receipts or screenshots are not sufficient proof of a professional cleaning service performed and will not be accepted. 

PROFESSIONAL CLEANING INVOICE SUBMISSION

  • Security Deposit Info

    Within twenty-one (21) days after you move out, we will postmark and mail to your forwarding address (or last known address) a full and specific statement of the basis for the retention of any or all of the deposit, together with payment of any refund, or a billing due from you to Owner. 

  • Change of Address

    1. Change your mailing address via the Resident Portal before you move out. 
    2. Submit a change in address and have your mail forwarded via USPS.com
    3. Change your mailing address with your important accounts such as banks, dept of licensing, online shopping accounts, etc. 

  • Final Utility Bill

    Water, Sewer, Trash: (Billed in Resident Portal) Management will end the billing period for your account and the final bill will be deducted from your security deposit, as utilities are billed two months in arrears. For example, utilities you use in March get charged to you in May.

  • Seattle City Light

    Residents are required to submit a stop service with Seattle City Light. The service end date is the last day of your rental agreement. Please call Seattle City Light at 206-684-3000  or submit your stop/transfer of service online. https://www.seattle.gov/city-light/start-stop-or-transfer-service

  • In-Unit Gas with Puget Sound Energy

    Unit Gas: (applicable for tenants who have in unit gas heat, cooking gas, fireplace, etc.) 


    Residents are required to submit a stop service with Puget Sound Entergy to end on the last day of the rental agreement. Please PSE at 1-888-225-5773 or submit a stop service here: https://www.pse.com/start-stop-move/start-stop-move

     

  • Move Out Keys Return

    Turning In Your Keys:  Please leave them in the freezer and send an email confirmation or photo to your Property Manager. Keys and parking remotes that are not returned cost $100 each and a $50 lock change fee. 

  • Cancellation of Notice to Vacate

    If you decide to cancel your notice to vacate and need to stay in your apartment, please let your Property Manager know in writing as soon as possible. We may be able to accommodate your request to stay, however, if we have re-rented your apartment or made other plans for your apartment, your notice cannot be withdrawn, per the Residential Landlord-Tenant Laws.