Resident FAQ

In the event of a life-threatening or hazardous emergency, please call 9-1-1 or the Seattle Fire Department. 

For all other questions, concerns, lock outs, or anything requiring the assistance of our building managers, operating hours are as follows:

Monday-Friday 9:00am-5:00pm PST

*Please be advised, if you are contacting your building manager during off-hours for an emergency, we will do our best to respond in a timely manor and assist you. 

2-1-1 is a free confidential community service and your one-stop connection to the local services you need, from rent & utility assistance, food, housing, health, child care, after-school programs, elder care, crisis intervention and much more. 2-1-1 is always ready to assist you in finding the help you need, call anytime. Dial the three-digit number 2-1-1 on your phone, or visit https://search.wa211.org/

Water, Sewer, Garabage is Paid via The Resident Portal. Each building has a third party billing company that allocates the utility bills for water, sewer and garabage (building gas at select buildings). These utility charges appear online via the Resident Portal after 6-8 weeks, and paid online with rent each month. Residents are automatically enrolled upon move -in and move-out. 

Electricity is Paid to Seattle City Light:  Management will setup new residents via Seattle City Light. Residents receive their first bill in the mail, and can setup an online account to pay Seattle City Light online. Please note, the first bill can take 6-8 weeks to receive. If you have not received your bill by then, please contact Seattle City Light. Upon move out, Residents will need to submit a Stop Service request via Seattle City Light. 

In-Unit Gas (select units) is Paid to Puget Sound Energy:  Management will setup new residents via Puget Sound Energy. Residents receive their first bill in the mail, and can setup an online account to pay Puget Sound Energy online. Please note, the first bill can take 6-8 weeks to receive. If you have not received your bill by then, please contact Puget Sound Energy. Upon move out, Residents will need to submit a Stop Service request via Puget Sound Energy. 

Please reference your Utility Addendum included in your lease for details about the allocation method in detail. 

There are 3 major providers in the Seattle area that service our buildings. To verify if your unit can connect to these service providers, please vist thier websites and enter your address and unit number. 

• Xfinity/Comcast
• Wave Broadband
• Centurylink

Northwest Apartments does not offer package receiving at our buildings. We kindly ask Residents to refrain from shipping packages to our buildings, as we cannot guarantee the delivery and security of packages in unattended mail areas. 

As a safer alternative, there are many nearby secure package receiving lockers or stores such as Amazon Lockers, UPS Stores, FedEx Stores, etc. Or schedule your packages to arrive when you are home to accept them. 

If you decide to ship packages to our buildings, this is at your own accord. If your package is missing, stolen or damaged,  please contact the Seattle Police Dept, as Management is not responsible for personal property theft incidents. 

https://www.seattle.gov/police/need-help/package-theft

To add or remove a person to your lease agreement, additional fees may apply, see lease for details and contact your Property Manager. Below are qualifications we look for in this process. 

Remove A Lease Holder:

• You and/or remaining Residents must have a household gross income equal to at least 2.5 times the rent. 
• Proof of current income must be provided to the Property Manager. 
• If remaining Resident(s) do not meet the household income criteria, the request to remove a lease holder is denied. 

Add A Lease Holder:

• Provide new lease holders contact information to your Property Manager. 
• Property Manager will email the rental application to apply directly to your unit. 
• New lease holder must be approved under our Rental Criteria. 

Quiet Hours are from 10:00 pm - 8:00 am 

If your neighbors are being unreasonably noisy, please email or call your Property Manager, and provide details of the specific noise, unit it's coming from, time of occurrence, frequency, and other helpful notes. 

If your neighbors are being excessively noisy during quiet hours, please call 911 for an immediate response. You can find more information about how SPD handles noise complaints online 

https://www.seattle.gov/police/need-help/noise-complaints

Please reference your lease paragraph "Options For Early Termination Of Lease" and contact your Property Manager. 

You can submit your 20 Day Notice To Vacate via the Resident Portal if you have decided to terminate your lease early. 

We appreciate your commitment to Northwest Apartments! To move to another community, your lease must be fulfilled to the end of it's term. 

You can email leasing@northwestapartments.com to schedule a in-person showing or virtual showing to begin your home search. 

When you have decided to apply, here are the steps you need to take: 

1. Apply online for the new apartment, pay a holding fee and application fee. A new security deposit will be due at move-in. 
2. Submit your 20 Day Notice To Vacate via the Resident Portal.
3. Your security deposit for your current apartment will be used towards your move out charges, such as final utility bills, cleaning, etc. Your security deposit statement will be mailed out within 21 days after you move out. 

Normal wear and tear can be confusing for many, so here is some information from the Rental Housing Association of Washington.